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10 signs that a towing company is reliable

When it comes to choosing a towing company, whatever your reason for needing towing services, it’s important to first review a list of model qualifications to separate reliable companies from “here today gone tomorrow” towing companies. If you want to make sure the towing company you choose is trustworthy, it’s best to start by learning the ten signs that measure a company’s level of professionalism and trustworthiness. These signs can help you better assess whether a towing company is right for your towing needs. Read on to learn these ten signs and be ready for the next time you need a tow.

customer feedback

One of the best places to start is to look up reviews from past and current customers. If a company has nothing but terrible reviews from real customers, there’s probably no reason to further evaluate its credentials. Customer reviews are powerful and can better identify a company’s business ethics and workmanship. But keep in mind that sometimes customer reviews are very one-sided. If there are only a few negative reviews, don’t let this stop you from learning more about the company or using their services.

Full Fee Disclosure

It is important that a towing service is willing and open to disclosing all towing prices and fees before providing their services. This shows that you can trust them and that they are honest. It also ensures that you will not be charged any additional fees after receiving your services.

Licenses and Insurance

Always make sure a towing company has all the necessary licenses and insurance to comply with your state’s regulations. This is for liability purposes in the event of an accident or damage to the crane. This also indicates that they are a professional business and that they operate legally.

Employee Drug Testing

If a towing company employs drug-free drivers, you can be sure that they are qualified, responsible, and capable of providing safe towing services.

Employee Background Checks

It is also important that a towing company conduct state and federal background checks on all drivers before employing them. This ensures that your crane operators are trustworthy and upstanding citizens.

Employee Driving Background Checks

A towing service should be serious about employing drivers with valid driver’s licenses and good driving records. This is a sign of professionalism and increases customer confidence.

Driver Certifications

Certified tow truck drivers indicate a company’s professionalism and driver qualifications. Examples of such certifications include Wreck Master, Towing and Recovery Association of America, and state certifications.

Vehicle Security

A towing company must have an effective 24-hour monitoring system for all towed vehicles. Competent vehicle security prevents theft and vandalism. You can rest assured that your car or truck will still be there when it’s time to pick it up.

Diverse Fleet and Sufficient Equipment

You want to make sure a towing company has a diverse selection of tow trucks, recovery vehicles, and other specialized towing equipment. Not only does this indicate a higher level of professionalism, but it also ensures that they are fully equipped to handle any towing need or situation.

GPS systems

If an Indianapolis towing company does not have modern navigation systems on their tow trucks, they are probably a small company or an overnight towing service. A small business is not a bad thing, especially for light or fast towing needs, but if you have an expensive vehicle or a complex and difficult towing need, you may want a company with modern practices, such as GPS systems. This also ensures a faster response time, which means less waiting times.

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